RETURNS AND EXCHANGE POLICY
Confidence in Every Purchase
Your satisfaction is important to us. Every JVERI creation is crafted with exceptional care and we are committed to making your shopping experience seamless from purchase to after-sales support.
OUR PROMISE
PREMIUM CRAFTSMANSHIP
Every piece carefully inspected before dispatch
HASSLE-FREE EXCHANGE
Eligible products exchanged per policy
QUALITY ASSURANCE
Every order undergoes multiple quality checks
DEDICATED SUPPORT
Our team always ready to assist
ELIGIBLE FOR RETURN OR EXCHANGE
Unused & Unworn
Original Packaging
Original Invoice Included
Security Tags Intact
Requested Within Eligible Period
THE FOLLOWING CANNOT BE RETURNED
Bespoke Jewellery
Personalised Jewellery
Engraved Products
Earrings for hygiene reasons unless defective
Products damaged after delivery
Items without original packaging
RETURNING YOUR JEWELLERY IS SIMPLE
1
REQUEST RETURN
2
APPROVAL
3
SECURE PICKUP SHIPPING
4
QUALITY INSPECTION
5
REFUND OR EXCHANGE
6
COMPLETED
REFUND INFORMATION
Returned product passes inspection
Refund initiated within 5-7 business days
Refund processed to original payment method
Shipping charges non-refundable unless error was ours
NEED A DIFFERENT SIZE OR DESIGN
Eligible products may be exchanged for:
Different Ring Size
Alternative Design
Store Credit
Higher Value Product paying price difference
Availability is subject to stock.
RECEIVED THE WRONG ITEM
Please notify us within 48 hours with the following:
REFUNDS CANNOT BE ISSUED IF
Product has been worn
Product damaged after delivery
Missing certificate
Missing invoice
Missing packaging
NEED ASSISTANCE
SHOP WITH COMPLETE CONFIDENCE
Every JVERI creation is designed to become part of your story
