Frequently Asked Questions

Everything you need to know

Welcome to our comprehensive FAQ section. Find answers to common questions about our luxury diamond jewellery, from ordering and shipping to bespoke services and certifications.

What is FAQ?

Our FAQ section provides detailed answers to the most common questions about JVERI's luxury diamond jewellery, ensuring you have all the information needed to make confident purchasing decisions.

Order and Payment
ORDER & PAYMENT

Order & Payment

Browse our collection, select your desired piece, choose specifications, and add to cart. Proceed to checkout, enter your details, and complete payment securely.
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. All transactions are secured with industry-standard encryption.
Orders can be modified or cancelled within 24 hours of placement. Contact our customer service team immediately for assistance with order changes.
Yes, we offer flexible EMI options through select banks and payment partners. Choose your preferred EMI plan during checkout for purchases above the minimum threshold.
Shipping
SHIPPING

Shipping

We offer secure, insured shipping across India and internationally. Standard delivery takes 5-7 business days, while express shipping is available for faster delivery.
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Contact us for specific international shipping details.
Once your order ships, you'll receive a tracking number via email. Use this to monitor your shipment's progress in real-time through our courier partner's website.
All shipments are fully insured and require signature upon delivery. We use secure, tamper-proof packaging to ensure your jewellery arrives safely.
Returns & Exchanges

Returns & Exchanges

We offer a 30-day return policy on all non-customized jewellery pieces. Items must be unworn, in original condition, and accompanied by proof of purchase. Custom and engraved pieces are final sale.
Contact our customer service team to initiate a return or exchange. We will provide you with a return authorization number and shipping instructions. All returns must be shipped in secure, insured packaging.
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
Custom-designed pieces and items with personalized engraving are final sale and cannot be returned or exchanged. We recommend carefully reviewing all specifications before placing your order.
Product Information

Product Information

Yes, all our gold and platinum jewellery is hallmarked according to international standards, certifying the purity and authenticity of the precious metals used.
We work with 18K and 14K gold in yellow, white, and rose variations, as well as platinum 950. All metals are ethically sourced and certified for purity.
We offer a complimentary ring sizer that can be shipped to your address. Alternatively, visit any jeweller to have your finger professionally measured. Our size guide provides detailed instructions.
Yes, all JVERI pieces are presented in our signature luxury packaging. Complimentary gift wrapping with personalized message cards is available upon request at checkout.
Bespoke Jewellery

Bespoke Jewellery

Our bespoke process begins with a personal consultation to understand your vision. We then create design sketches and 3D renderings for your approval before crafting your unique piece by hand.
Bespoke jewellery typically takes 6-8 weeks from initial consultation to final delivery. Complex designs or rare gemstone sourcing may require additional time.
Absolutely. We welcome client-supplied stones and can incorporate heirloom diamonds or gemstones into new designs. All stones will be evaluated by our gemologists to ensure quality and authenticity.
Initial consultations are complimentary. A design deposit is required to begin the creation process, which will be credited toward your final purchase.
Diamond & Certification

DIAMONDS & CERTIFICATION

We offer both natural and lab-grown diamonds. All diamonds are clearly identified and certified. Lab-grown diamonds are chemically identical to natural diamonds and offer exceptional value and sustainability.
Yes, all diamonds 0.30 carats and above are accompanied by certification from internationally recognized laboratories such as GIA, IGI, or HRD.
Both IGI and GIA are reputable gemological laboratories. GIA is considered the gold standard for natural diamonds, while IGI is widely recognized for both natural and lab-grown diamond certification.
The 4Cs are Cut, Color, Clarity, and Carat weight. These characteristics determine a diamond's quality and value. Our diamond specialists can guide you through selecting the perfect stone for your needs.
DIAMOND CARE INSTRUCTIONS

Keep Your Diamond Brilliant for Years to Come

EVERYDAY CARE

Remove your diamond jewelry before activities that could expose it to harsh chemicals or physical impact. Avoid wearing during exercise, cleaning, or swimming.

CLEANING

Clean your diamond regularly with warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a lint-free cloth to maintain its brilliance.

STORAGE

Store each piece separately in a soft pouch or lined jewelry box to prevent scratching. Diamonds can scratch other gemstones and even other diamonds.

PROFESSIONAL INSPECTION

Have your diamond jewelry professionally inspected and cleaned at least once a year. This ensures settings remain secure and your piece stays in optimal condition.

INSURANCE AND DOCUMENTATION

Keep all certificates and appraisals in a safe place. Consider insuring valuable pieces and update appraisals every few years to reflect current market value.

STILL HAVE QUESTIONS?

Your Questions, Answered

Carat weight depends on your budget, style preference, and finger size. A 1-carat diamond is a popular choice, but consider the overall appearance and quality. Sometimes a slightly smaller diamond with better cut and clarity will look more impressive than a larger stone with lower grades.

Cut is the most important factor for brilliance. An excellent cut maximizes light return, creating exceptional sparkle and fire. Even a diamond with perfect color and clarity will appear dull if poorly cut. Always prioritize cut quality for maximum visual impact.

VVS (Very Very Slightly Included) means inclusions are extremely difficult to see even under 10x magnification. VVS1 and VVS2 diamonds are exceptionally clean and represent excellent quality, though the difference is invisible to the naked eye.

Yes, VS (Very Slightly Included) clarity is excellent for most buyers. VS1 and VS2 diamonds appear eye-clean, meaning inclusions are invisible without magnification. This grade offers outstanding value, allowing you to allocate more budget to carat weight or cut quality.

SI (Slightly Included) can be a smart choice if you select carefully. Many SI1 diamonds are eye-clean, especially in smaller carat weights. SI2 requires more scrutiny, but can offer significant value. Always view the specific diamond to ensure inclusions don't affect beauty or durability.

Certification from reputable labs like GIA or IGI provides an unbiased assessment of your diamond's characteristics. It ensures you're getting what you pay for and serves as documentation for insurance. Always insist on certified diamonds for transparency and peace of mind.

Natural diamonds form over billions of years deep in the Earth, while lab-grown diamonds are created in weeks using advanced technology. Both have identical physical, chemical, and optical properties. The main differences are origin, rarity, and price—lab-grown diamonds typically cost 30-40% less.

Yes, lab-grown diamonds are real diamonds. They have the same crystal structure, hardness, brilliance, and fire as natural diamonds. The only difference is their origin. Even gemologists need specialized equipment to distinguish between natural and lab-grown diamonds.

Different shapes create different visual effects. Round brilliants maximize sparkle, while elongated shapes like oval and marquise make fingers appear longer and can look larger per carat. Fancy shapes also reflect personal style—emerald cuts offer elegance, while cushions provide vintage charm.

Round brilliant is the most popular shape, accounting for about 75% of diamonds sold. Its 58 facets are specifically designed to maximize brilliance and fire. However, fancy shapes like oval, cushion, and emerald are increasingly popular for their unique character and often better value per carat.

For most buyers, clarity is more important than color in the higher grades. A VS2 clarity with H color will appear more beautiful than a VVS1 with K color. However, in lower clarity grades, color becomes more noticeable. Balance both based on your priorities and setting choice.

Certificates provide grades within ranges, so two VS2 diamonds may have different inclusion patterns. Cut quality variations within the same grade also affect appearance. Fluorescence, proportions, and even the specific location of inclusions impact how a diamond looks. This is why viewing the actual stone is crucial.

Choose with Knowledge. Wear with Confidence.

At JVERI, we believe that understanding your diamond enhances your connection to it. Our commitment is to simplify the complex, empower your decisions, and ensure every piece you choose is a reflection of both quality and personal meaning.

KNOWLEDGE

We educate, not just sell

TRANSPARENCY

Every detail, clearly explained

QUALITY

Only certified, exceptional stones

PERSONAL GUIDANCE

Tailored to your story

Find the Diamond That Defines Your Story

Your journey to the perfect diamond starts here

CERTIFIED DIAMONDS

Where applicable

EXPERT GUIDANCE

Personalized support throughout your journey

TRANSPARENT INFORMATION

Complete clarity on every specification

SECURE PURCHASE

Protected transactions and authenticity guaranteed

BESPOKE EXPERTISE

Custom design and craftsmanship available

LIFETIME RELATIONSHIP

Ongoing care and support for your jewelry

This guide is provided for educational purposes only. While we strive for accuracy, diamond characteristics and market conditions may vary. Always consult with a certified gemologist or jewelry professional for specific purchasing decisions. JVERI is not responsible for decisions made based solely on this guide.